We know that many of our valued customers are eager & excited to receive their goodies and have been waiting for updates on when their pre ordered items will be available.
Unfortunately, like all importers, we are experiencing the effects of world-wide shipping delays. We have been advised that the main challenge is the severe shortage of empty containers to actually ship the goods in to Australia. This shortage, in combination with Wharf Union strikes in Australian ports and who can forget ... COVID! ... is having a compounding & crippling effect on shipping delays.
It is a very frustrating situation for everyone involved and we are doing everything we can to expedite our deliveries, however there are ongoing shipping delays which are beyond our control.
The shipping network is so congested with excess volume that transit times that are normally 6-8 weeks are now 12+ weeks.
We are doing everything we can to get our products shipped however have been advised that at this stage, many of the goods that were planned for delivery in October are delayed until late December and in some cases, January after Christmas closures.
We are updating our 'Estimated restock dates' as soon as they are available to us and this information is accurate based on what has been provided to us.
In the meantime, some good news! - we do have many new goodies landing in our warehouse over the next few weeks, and our team is primed and rearing to go, to ship orders out to our customers as soon as we receive them.
We understand and share in your frustration and will keep you updated with any further information as it comes to hand.
Thank you for your understanding